Certify cards

Initiating change

Flexibility

“What you're supposed to do when you don't like a thing is change it. If you can't change it, change the way you think about it. Don't complain.”

Maya Angelou

Flexibility competence could be demonstrated by discussing how one initiates change. For instance:

If you see that something could be improved, would you go out of your way to suggest changes? If you would, do you maybe have an example to give?
Are you the one that initiates change in your organisation?
Do you engage with other people working in your industry and constantly look for networking opportunities that might lead to collaborations?
Do you try to constantly learn new things and then apply them in practice?

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Empathy

Self-management

“The highest form of knowledge is empathy, for it requires us to suspend our egos and live in another's world. It requires profound purpose larger than the self kind of understanding.”

Plato

Claire Cain Miller from The New York Times draws attention to recent research which shows "that empathy makes people better managers and workers, and better family members and friends. But it’s bigger than just its personal effect. We’re all in this together, and researchers say that connection and compassion are crucial to a sustainable and humane future. ". The ability to understand and share the feelings of another is a sought-after skill in all work environments. How do you cultivate empathy? How can you show your prospective employer? Here’s a couple of prompts that might help you get started:

Would you consider yourself empathetic?
Do you find it easy to understand other people’s feelings, emotions and problems?
Do you actively seek to develop empathy? How?(volunteering, reading books …)

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Multitasking

Self-management

“I like to juggle with one ball at a time. Then I put the ball down and do nothing for extended periods of time.”

Rowan Atkinson

Chances are that you will have to work on different projects simultaneously. If you’re able to effectively manage multiple assignments and ensure that all of them get the attention they deserve, you should consider mentioning this skill in your video CV. You could answer questions such as:

Are you able to prioritise? How?
How do you simultaneously work on different projects?
How do you adjust project schedules to maximize productivity?

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Active listening

Collaboration

“We have two ears and one mouth so that we can listen twice as much as we speak.”

Epictetus

Active listening is a prerequisite for effective collaboration. This can help avoid miscommunication and improves teamwork in the workplace. Here’s a couple of questions you might answer in order to demonstrate this skill:

Do you consider yourself good at actively listening to others? Why?
What do you think takes to be a good listener? Why?
Do you demonstrate concern and try to build trust when you communicate with another person? Do you think that’s important? Why?
Do you observe non-verbal cues when you talk to other people? Do you think it helps to understand people better? Why?
If you don’t fully understand something, do you ask other person to clarify or rephrase?
Why do you think that’s important?

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Communication skills

Collaboration

“The difference between the almost right word and the right word is really a large matter—it's the difference between the lightning bug and the lightning.”

Mark Twain

Good communication skills are key to effective collaboration in the 21st century. If you can communicate your ideas clearly and concisely, you can reduce the likelihood of mistakes and misunderstandings. If effective communication is your strong suit – be sure to mention it! The question is how, right? Here’s a couple of prompts that might help you get the ball rolling:

Can you write emails, write blog posts and/or other types of messages that are clearly formatted, skimmable and get your point across?
Can you edit information and repurpose content and then adapt it to different platforms/channels?
Are you capable of evaluating your audience and tailoring communication accordingly?
What makes you think that you’re a good communicator?
Can you convey your ideas clearly and concisely?

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Teamwork

Collaboration

"It is the long history of humankind (and animal kind, too) that those who learned to collaborate and improvise most effectively have prevailed."

Charles Darwin

Even if you work mostly independently, there will come a time when you’ll need to work with others. Here’s a couple of questions that might inspire you to highlight excellent teamworking skills:

Think of a time when you achieved something that was only possible as a team. What was it?
Have you ever joined a project midway? What did you do to blend in quickly? How did you manage to work effectively as a team member?
Would you consider yourself a team player? If you would, why?

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Dealing with unwanted emotions

Self-management

“It takes something more than intelligence to act intelligently.”

Fyodor Dostoyevsky

We all have bad days but not everyone deals with them in the same way. You can be sure that in any workplace, you will have to deal with other people’s unwanted emotions as well as your own. If you pride yourself on being able to manage your emotions and maintain a healthy and pleasant work environment, you can mention this in your video CV. How? Try answering these questions for starters:

How do you deal with unwanted emotions, do you let them get in the way or do you maybe have a strategy how to manage them?
How do you manage unwanted emotions?
How do you deal with angry/agitated colleagues? Do you let their emotions transfer onto you? Or maybe you have methods/strategies how to calm your colleagues and help them?

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Self-motivation

Self-management

“You can have all the tools in the world but if you don't genuinely believe in yourself, it's useless.”

Ken Jeong

The ability to stay motivated, even if something goes wrong, is an important and sought-after skill. Here’s a couple of examples that might help you demonstrate this ability:

How do you stay motivated? What inspires you to keep going?
Do you set yourself SMART goals?
Do you practice positive self-talk?
Do you try to surround yourself with positive people?
How do you reward yourself?

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